CUSTOMER SURVEY

Name:

Address:

State:

Phone:

E-mail:

City:

Zip:

Why did you choose Park City for skiing/snowboarding?


How often do you take ski vacations?


Do you intend to ski/ride the Park City area again this year?


What is most important to you when making your decision to rent from a specific location? Please rank your top 3. (number 1 being most important)
Convenience to your accommodations
Customer Service
Price
Quality of Equipment
Knowledgeable staff
Friendly staff
Speed of Service
Availability of preferred products
Comfortable environment (lighting, cleanliness, noise)
Payment Options
Ability to pre-order
Hours of Operation
Other (write in):

How did you find out about Aloha Ski & Snowboard?
Walked by
Referred by hotel
Referred by friend
Past experience
Company Website
Search Engine
Travel Agent
Referred by taxi (write in which company)
Other (write in):

Which other stores did you look at before renting at Aloha?


What influenced your decision most to rent at Aloha?


When renting ski/snowboard equipment, are brand names or age/condition of the equipment more important?
Brand Names Age/Condition

Our Gold Package skis (Demos) consists of over 30 models from Head, Atomic, Volkl, Rossignol, K2, and Salomon. Is there a specific Model or Manufacturer that you feel we are lacking?
Yes (write in):
No

Did you find our selection of eye-wear complete (we carry Oakley, Smith, Maui Jim, Spy and Pan Optyx)?
Yes No (write in)

Our casual and outer-wear clothing lines consist of Oakley, Salomon, Obermeyer, Scott, Moonstone and White Sierra. What brand do you feel would most compliment these lines?


What tools do you use to plan your vacation?
Travel Agent
Internet Search
Telephone
Web site (write in)
Other (write in)

Did you reserve your equipment in advance? If Yes, how did you make the reservation?
Yes (write in)
No

Are you aware of the time savings that rental reservations at Aloha Ski & Snowboard provide?
Yes
No

Are you familiar with Aloha’s Rental Delivery program?
Yes
No

Do you find the Aloha Web-site to be helpful and complete for making your ski/snowboard rental reservations? If no, how can we improve?
Yes
No, you can improve by

Did anyone in your group use Aloha’s ski/snowboard tuning services?
Yes
No

What services could Aloha add to better serve you in the future?